Shipping & Returns
IMPORTANT
As a reminder, we are not carriers. We only use the delivery services you have selected for your order. We are not responsible for late deliveries. No refund will be applied for a possible delay (Quite common during the holiday season)
We guarantee shipments within 24 working hours.
We do not guarantee delivery times
By placing an order on our website, you agree to our terms and conditions
Packages are usually shipped within 2 days after payment is received. They are shipped via the carrier of your choice with a tracking number and delivered without a signature. Packages can also be shipped via UPS Extra and delivered against signature. Please contact us before choosing this delivery method, as it incurs additional costs. Regardless of the delivery method you choose, we will send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as postage costs. The preparation fee is fixed, while the freight costs vary depending on the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items. We cannot be held responsible for any delays in delivery due to carriers.
The dimensions of the boxes are appropriate and your items are properly protected.
The carriers selected by Petard-artifice.com are all approved for the transport of dangerous goods.