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Art.1: Introduction

These general terms and conditions of sale govern the contractual relations between petard-artifice.com and its customer within the framework of a distance selling system, both parties accepting them without reservation. These conditions will prevail over any other conditions. The parties agree that this contract is subject to French law.

Art.2: Prices

Prices are indicated in Euros, including all taxes, excluding delivery costs. The prices of the products are subject to change at any time and without notice.

Art.3: Payment on petard-artifice.com

You can place your orders securely. Transactions are encrypted and we have no knowledge of the numbers you enter. You have 2 options for placing your order - Secure credit card payment visa/mastercard (immediate processing) - Payment by PayPal will be considered effective only when the PayPal payment center has given its approval. In case of refusal by said center, the order will be automatically canceled and the customer notified. At no time will your card number or any other confidential data associated with it be communicated to us. Exchanges are encrypted and secured using SSL 3 (Secure Socket Layer) protocol on the Internet, a protocol that has become a global standard and can be used by major browsers.

Art.4: Delivery

The delivery and transport times are given as an indication only, and any delay cannot lead to compensation or refusal of merchandise by the customer. In all cases, delivery within the announced time frame can only occur if the customer has fulfilled his obligations, namely the proper receipt of his online or postal payment. In case of stock shortage or deletion of one or more ordered items by the manufacturer, petard-artifice.com will notify the customer and deliver the existing products and propose an alternative solution. Our merchandise travels at the recipient's own risk. Upon receipt of the order, the customer is required to check the packages and make any reservations he may have regarding the received products (compliance of the ordered items, number of packages, packaging defects, transport damage). Any absence of specific reservations on the delivery note will constitute definitive and irrevocable acceptance of the delivery.

In case of damage due to transport, it is reminded that it is the buyer's responsibility to confirm his reasoned claim to the carrier by registered letter within 48 hours of receipt. He must inform our customer service immediately. In any case, keep a copy of the delivery note to enforce your right. petard-artifice.com reserves the right to refuse the replacement of a damaged item during transport if the customer has not made the appropriate reservations at the time of delivery to the carrier. petard-artifice.com declines all responsibility in case of loss or damage to the package during transport, except if you have chosen the recommended option (in which case, we will resend your order).

Under no circumstances can a delivery delay lead to a refund of the order.

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Art.5: Shipping and Packaging Costs

The shipping costs are borne by the customer (except for a clearly indicated promotional operation). The rates are fixed and will be specified when you validate your order. petard-artifice.com reserves the right to modify its rates at any time. 

Art.6: Returns - Procedures

We are committed to providing you with complete satisfaction for all of our products and services. In accordance with current legislation, you have a period of 7 days (from the date of delivery) to request an exchange or refund (excluding outbound shipping costs) in the form of a credit note for your order to our customer service by email only at contact@petard-artifice.com. This applies only to items returned in their original packaging and label, in new and unused condition. We will ask you for the reason for your return and your preference (exchange or refund in the form of a credit note). We will issue a return number that you MUST write on your invoice and on the package containing the returned items. No return will be accepted without this number. The return costs and risks associated with the return of the item (loss or damage) are the responsibility of the customer. Any refund request for one or more items on an order that benefited from free shipping will automatically be debited from the current value of the shipping costs if this request reduces the total amount of the order below the free shipping threshold. Any claim that does not comply with the above rules and time limits will not be taken into account and will release petard-artifice.com from any liability vis-à-vis the consumer. Any package approved for return must be returned to petard-artifice.com in its entirety, unopened and in its original packaging, by the ADR carrier of your choice, to the address indicated by our customer service. For a return to be accepted, it must be reported to the Customer Service in advance.

Art.7: Right of Withdrawal

In accordance with Article L.121-16 of the French Consumer Code, the customer has a period of 7 clear days from the date of delivery to return the ordered product for exchange or refund purposes. In case of exercising the right of withdrawal, petard-artifice.com will be obliged to reimburse the amounts paid without charge. The refund will be made in the form of a credit note on the customer's account within a maximum period of 30 days. The product must imperatively be returned in its original packaging, intact, and with the original warranty labels. Petard-Artifice reserves the right to refuse any return that does not comply with the specifications mentioned above.

Art.8: Property

petard-artifice.com retains the property of the ordered products until full and effective payment of their price by the customer. The customer becomes responsible for the products upon delivery. In case of non-payment of the concerned merchandise, petard-artifice.com may undertake all measures deemed useful to recover the debt of the customer or to recover the products.

Art.9: Settlement of disputes

In case of dispute that may arise between the two parties regarding the validity, interpretation or execution of this contract, they agree to submit to the courts of the registered office of petard-artifice.com.

Art.10: Data protection

The data communicated to petard-artifice.com are intended exclusively for our company. However, to combat fraud, information related to each order may be transmitted to our credit insurer for verification. In accordance with the French Data Protection Act of January 6, 1978, any person has the right to access, modify, rectify, and delete the data that concern them by either email or postal mail. The processing of personal information regarding buyers has been declared to the National Commission for Data Protection and Liberties (CNIL) under the receipt number 109 91125.

Art.11: For the "Site Rated - Premium Site" operation (FIA-NET logo)

Your purchase on petard-artifice.com offers you the opportunity to participate in the "rated site - premium site" operation organized by FIA-NET S.A. Through two satisfaction questionnaires that aim to measure the quality of service that has been provided to you throughout your purchase, you can share your personal experience with the community of Internet users on the FIA-NET website. These questionnaires may be sent to you by FIA-NET or by petard-artifice.com, via email or via a pop-up window following your purchase. The information collected in these two satisfaction questionnaires is subject to automated data processing, for which FIA-NET S.A. is responsible. Partial responses or a lack of response to one or both satisfaction questionnaires have no impact on the progress of your order and its processing. FIA-NET S.A. and petard-artifice.com are the recipients of the nominative data collected within these satisfaction questionnaires. The non-nominative data will be used by FIA-NET in accordance with the regulations in force, particularly with regard to the protection of personal data.

In accordance with the French Data Protection Act of January 6, 1978, you have, at any time, a right of access, rectification, and opposition to all of your personal data by writing, by mail and by justifying your identity, to: FIA-NET Service Informatique et Libertés Traitement N° 896150 39, rue Saint-Lazare 75009 Paris PARIS.

Art.12: Images and logos - Civil liability

All mentioned trademarks and logos are the registered trademarks of their respective owners. Despite our best efforts to provide complete product definitions, the information and illustrations are given for indicative purposes only and there may be errors in descriptions from us or the manufacturer.

petard-artifice.com does not manufacture any products on the site. They are sold by the manufacturer as is, and we cannot be held responsible for any serious incidents or injuries resulting from their use.

petard-artifice.com

25 Rue Ponthieu

75008 PARIS

FRANCE

Phone: 0899 150 132

RCS PARIS: B914644711

Siret: 91464471100014