Here is a Frequently Asked Questions section that will answer most of the questions our customers may have. However, we may not have thought of everything. Feel free to contact us by email at contact@petard-artifice.com or through the Contact area on the site. And since there are no stupid questions, we answer all your requests.
What types of fireworks do you offer on petard-artifice.com?
On petard-artifice.com, we offer a wide range of fireworks covering categories F1, F2, and F3. This selection includes firecrackers, rockets, compacts, and semi-professional fireworks, providing a variety for all tastes and occasions. We ensure to offer quality products to ensure safety and satisfaction for our customers.
Are there age restrictions for ordering fireworks on your site?
Yes, in accordance with the law, it is essential to be of legal age to order fireworks on our site. This measure aims to ensure safety and responsibility in the use of pyrotechnic products. We may ask for identification to verify the buyer's age.
How can I know if the fireworks I want to order are in stock?
All our listed and orderable products are available in stock. This allows us to guarantee fast and reliable shipping, ensuring better customer satisfaction.
What are the fees and delivery times for an order?
The fees and delivery times depend on the chosen carrier and are designed to best meet customer needs. We ship orders within 24 hours (excluding weekends) for quick receipt.
Do you offer express delivery options for urgent orders?
Yes, aware of the importance of deadlines for our customers, we offer express delivery options to meet urgent needs, ensuring fast delivery for special occasions.
How does the loyalty program work on petard-artifice.com?
Currently, we do not have a loyalty program as our prices are already competitive. We strive to maintain low and accessible rates for all our customers without compromising the quality of our products.
Is it necessary to make a declaration to set off fireworks purchased on your site?
No, it is not necessary to make a declaration or obtain authorization in most cases. However, we emphasize the importance of respecting safety rules and using our products under appropriate conditions, such as avoiding setting off fireworks during dry periods.
Do you offer a pick-up service in-store or only online sales?
We only offer online sales, allowing us to keep our costs low and make our products accessible to a wider audience. Our warehouses are not located in Paris, making in-store pick-up unfeasible for our structure.
Why is there a minimum order on your site?
We have established a minimum order to cover our fixed costs such as packaging, padding, labeling, and transaction fees. This approach allows us to maintain low prices and ensure quality service for our customers.
Do you have fireworks suitable for specific events like weddings or birthdays?
Yes, we offer a variety of fireworks specially tailored for different events such as weddings, birthdays, and other celebrations, providing our customers with a wide selection for every special occasion.
Is it possible to customize a firework display for a specific event?
We do not offer direct customization of our fireworks displays. However, we can guide you to a qualified pyrotechnician to meet your specific needs and help you create a tailor-made show.
What happens if I receive a defective or damaged item?
Although we are not manufacturers, we take the quality of our products seriously. If you have filmed the defective firework display, we can work with the manufacturer to obtain compensation, ensuring your satisfaction and confidence in our services.
Do you deliver outside metropolitan France?
We deliver throughout Europe except for islands. Due to air transport regulations, fireworks cannot be shipped by air.
What is the return policy if I change my mind about an ordered product?
You have 14 days to exercise your right of withdrawal. The return costs are at your expense. We are committed to respecting consumer rights and ensuring quality customer service.
How can I contact customer service if I have additional questions?
Our customer service is available by phone, email or through our social networks. We are committed to responding quickly and effectively to all your inquiries to ensure the best possible customer experience.
Why no refund in case of delayed delivery by the carrier?
We do not control carrier delays which may occur due to external factors such as adverse weather conditions or logistical issues with the carrier. We recommend ordering well in advance especially for special events to avoid any inconvenience. This allows for a margin of safety and avoids disappointments due to unforeseen circumstances.
Why is an ID required for certain items subject to sales registry?
We require an ID for items subject to sales registry in accordance with current regulations (decree 1704-2021). This procedure is put in place to ensure the legality of purchase and safety in using pyrotechnic products. This step is a guarantee of our commitment towards safety and law compliance.
Why is there a minimum order on your site?
The minimum order on our site is essential to cover our operational costs such as packaging, padding, labeling, and bank transaction costs. This measure allows us to maintain affordable and fair prices for our customers while offering superior quality service. It also ensures the efficiency of our operations and overall customer satisfaction.
Feel free to reach out if you need further assistance or modifications!